Program Integrity Process (Complaints Process)

Beginning July 1, 2011, the U.S. Department of Education regulations to improve the integrity of programs authorized under Title IV of the Higher Education Act (HEA), as amended (the “Program Integrity Rule”), take effect. The Program Integrity Rule requires, among other things, that each college or university authorized to offer postsecondary education in one or more States ensure access to a complaint process that will permit student consumers to address the following:

• Alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising;
• Alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and
• Complaints relating to the quality of education or other State or accreditation requirements.

Milwaukee Institute of Art & Design (MIAD), as an institution authorized to provide postsecondary education in the State of Wisconsin, is committed to full compliance with the Program Integrity Rule, and provides the following confirmation to all current and/or prospective students:

The Higher Learning Commission accredits MIAD. You may review the College’s/University’s accreditation status at: https://www.miad.edu/about-miad/welcome/reports

Complaint Process

MIAD seeks to resolve all student concerns in a timely and effective manner. To that end, this complaint process serves as an ongoing means for students to discuss concerns or register formal complaints that pertain to alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising; alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and complaints relating to the quality of education or other State or accreditation requirements.

The Offices of Academic Affairs, Student Affairs, Admissions, Business Office, Registrar and Financial Aid all provide specific administrative means to address and resolve most, if not all of the questions and concerns you may have. The contact information for each of these Offices is provided below:

• Office of the Vice President of Academic Affairs (academic programs, accreditation): Jodi Eastberg, jodieastberg@miad.edu, 414-847-3205
• Office of Student Services (student and campus life): Mónica Lloyd, monicalloyd@miad.edu, 414-847-3240
• Office of Admissions (admissions eligibility): Molly Gosa, admissions@miad.edu, 414-847-3264
• Business Office (tuition/fee payments): Deidre Erwin, deidreerwin@miad.edu, 414-847- 3231
• Office of the Registrar (academic records): Jean Weimer, jeanweimer@miad.edu, 414-847-3272
• Office of Financial Aid (loans, scholarships, grants): Kristina Alvarez, kristinaalvarez@miad.edu, 414-847-3271

It is expected that students will fully utilize any/all of the MIAD ‘s administrative procedures to address concerns and/or complaints in as timely a manner as possible. On occasion, however, a student may believe that these administrative procedures have not adequately addressed concerns identified under the Program Integrity Rule. In those select cases, the following independent procedures are provided:

1. The Division of Trade and Consumer Protection of the Wisconsin Department of Agriculture, Trade and Consumer Protection (the “Division”) is prepared to receive and review student consumer complaints regarding alleged fraudulent or abusive practices by a college or university in the delivery of postsecondary academic programs and activities, including, for example, fraud or false advertising. Complaints may be filed with the Division in written or electronic form by accessing the following link: http://datcp.wi.gov/Consumer/Consumer_Complaints/index.aspx.
2. The Office of the Attorney General for the State of Wisconsin is authorized to investigate and prosecute violations of State consumer laws, including laws relating to deceptive advertising, credit, charitable solicitations, telecommunications, telemarketing and sales. The Office cooperates with other States, the Federal Trade Commission and other federal agencies in addressing national consumer protection issues. Further, the Wisconsin Department of Justice Office of Consumer protection litigates cases that are referred to the Department by other States agencies. Complaints may be filed with the Wisconsin Department of Justice Office of Consumer Protection at the following link: https://www.wisdoj.gov/Pages/PublicSafety/consumer-protection-concerns.aspx
3. The Higher Learning Commission (“HLC”) is an independent body responsible for the accreditation of programs offered by MIAD. HLC relies on constant contact with the MIAD to ensure quality higher learning. Accredited institutions are required to submit progress reports, monitoring reports, contingency reports, and annual reports, as well as to participate in focus visits. Each year, HLC receives a number of complaints from students or other parties. When a complaint raises issues regarding an institution’s ability to meet accreditation criteria, HLC will forward a copy of the complaint to the institution and request a formal response. Complaints may be filed with Higher Learning Commission at the following link: https://www.hlcommission.org/for-students/file-a-complaint-against-an-institution/
4. A variety of other State agencies or State Boards, which are involved in the evaluation and approval of institutional programs, or in the granting of professional certification or licensure, may also be contacted. If you are currently enrolled, or anticipate enrollment, in an educational program that requires State agency or board authorization and/or licensure and do not see it listed here, please contact the Office of the Vice President of Academic Affairs 414-847-3205.