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Fall 2020 Academic Plan: Frequently Asked Questions

The following questions and answers guide you on how to access tutoring, counseling, medical and accessibility services and resources. In addition, you can get tips for managing online classes and social distancing, as well as information on facilities, financial aid, housing, student employment, and more. Below that you can find information on community events, how you can help our students, and links for admissions and employees.

Students: To request assistance from MIAD’s Student Emergency Fund, please fill out this application form.


How will we complete courses in Fall 2020?

Due to the COVID-19 pandemic, MIAD’s fall 2020 plan allows students, faculty and the college to adapt quickly as information and situations may change, and to make decisions that are right for their individual comfort level and health.

To address all possibilities of what may occur during the semester, students have two choices for course delivery:

  1. Face-to-face blended courses that combine robust face-to-face faculty interaction, access to the facility, and significant online learning. This blended approach allows for flexible scheduling and smaller student learning groups. It also allows students and faculty to complete coursework remotely, without penalty, if needed.
  2. Fully online courses. Every course offered in Fall 2020 also will be offered in an optional online-only delivery. Students must declare their intent to take their courses fully online before the start of the semester. Students who declare online courses will have access to the facility at their own discretion but will not be required to complete coursework using it.

Please note that the cost of tuition and fees remains the same regardless of the delivery method students choose.

Can I choose to take some courses online-only and some courses in the blended model?

Yes, you can choose to take some courses online-only and some courses in the blended model.

What percentage of time will students be face-to-face vs. online in the blended model?

The amount of time spent in face-to-face learning vs. online learning will depend on the course content and instructor.

If I sign up for online-only classes, will I still have access to labs?

Yes, students will still have access to studios and labs on campus such as the 3D Lab, Emerging Technology Center (formerly called the Open Lab), Photography Lab and other labs; however, students may need to sign up in advance to use the lab space. More information on this will be available prior to classes beginning.

How will classes that require a heavy presence and participation between student and professor, such as figure drawing, continue as an online option?

The college’s Curriculum Working Group is currently evaluating each course and identifying best options for each course offered.

If a class requires materials or something to be physically turned in, how will I receive or turn in those materials?

For students who have chosen the online-only option, materials required to complete assignments will be provided to them. Exact procedures for this are currently in development.

What is the deadline for choosing blended or online-only learning?

The college is the working on determining the best process for students to select their preferred course delivery option. More details will be available later this summer. 

When will Fall 2020 classes start and end?

The semester will start on August 31 and continue without a fall break until November 20 for Thanksgiving Break. After Thanksgiving Break, students will have the option to either return to campus or remain at home to complete the semester. MIAD’s facility will continue to be available to students, but projects in the final three weeks of the semester will allow students to complete the semester without the need to access the facility. Classes will end on December 18, 2020.

How will remote learning work, if I am in a different time zone than the instructor?

If you have a significant time zone difference, contact your faculty for advice.

How can I contact instructors for my classes?

If you have questions, contact the instructor via email unless instructed differently by the professor.

How can I access Library resources?

The physical location of the Library on campus is closed. General access to physical materials in our library, and delivery from any SWITCH libraries, is no longer possible. 

However, library staff are working remotely and able to help with your research needs. Email with any questions or to set up a virtual chat session. Staff are available Monday through Friday 9 a.m. – 5 p.m. or by appointment.

The following digital library resources are available 24/7:

*Please be sure you are logged into your MIAD email account to access

Are study abroad programs still happening?

School officials have canceled a four-week study abroad program in Florence, Italy, originally scheduled to begin in May 2020. Staff are currently evaluating options for study abroad in future semesters. Information will be provided to students when more information is available.

How can I reach the Advising Office?

Email Alea Cross at with questions. Meetings with your academic advisor may occur as a Google Hangout or by phone. Please respond to your advisors when they reach out to you.

What digital tools do I need for my online coursework?

Below is a list of tools your faculty are using to conduct courses online. 

  1. Moodle: A course management system, Moodle is where your faculty will post assignments, grades and class resources. Moodle Link | Moodle Training for Students 
  2. Gmail: Gmail is a great way to stay connected and communicate with your professors and fellow students. Gmail Link | Gmail Training
  3. Google Chat: Google Chat is an instant messaging service that includes text, voice and video communication. Unlike Google Hangouts, Google Chat has integrations with Google Drive, Google Meets and allows users to set up dedicated chat rooms.
    Google Chat Link | Google Chat Training
  4. Google Meets: This video conferencing app allows users to make video calls with up to 30 users per meeting.The app allows users to join pre-scheduled meetings from Google calendar events, using a link or a meeting code. Google Meets Training  
  5. Google Hangouts: Google Hangouts gives you the ability to contact other Google users via messaging, video calls and phone calls. Normally used for smaller groups.  Google Hangouts Link | Google Hangouts Training 
  6. DigiCOPY: You can utilize DigiCopy for any of your printing or mailing needs.
    DigiCOPY Online Portal | DigiCOPY Online Printing Instructions | DigiCOPY Mailing instructions 

Information and instructions on how to use and access the services listed above is located in the Student Resource Shared Drive at Online Class Information. If you have any questions for IT, please submit a ticket at  or call 414-847-3220.

Do I still earn the same number of credits for my courses in the blended or online-only option?

Yes, and students are required to complete all coursework as assigned for either course delivery option they choose.

How can I get help with my courses?

In addition to working with your faculty, you can receive tutoring and other student support services by contacting A full list of support services is available here

What if I am feeling ill? Do the same attendance policies apply?

If you are feeling ill, see the directives below under Student and Health Services

If I am located near my instructor, can I meet with them off campus to discuss and review my work?

To help contain the spread of the COVID-19 virus and reduce public health risks, in spring 2020 we asked that all teaching and learning to be conducted online. Your cooperation in this will protect the health of individuals involved in your courses and keep students, faculty, or staff as safe as possible. Guidelines for Fall 2020 are in the process of being developed.

Can groups of students gather off-site to work together?

You should not. To help contain the spread of the COVID-19 virus and reduce public health risks, we are all practicing safe social distancing. Your cooperation will help protect the health of the community.

What if I need special equipment and materials to complete my work?

Currently, students will not be able to use MIAD’s labs or check out specialized equipment. These restrictions are in place to ensure the safety of not only MIAD students but also MIAD staff.  Contact your faculty to determine alternative methods of completing your course work.


What facilities are currently closed?

While the Wisconsin Supreme Court overturned Wisconsin’s “Safer at Home” order, Milwaukee City and County remain under a similar shelter at home order. This summer, MIAD’s academic building is closed to all but essential staff personnel. The building is closed on weekends. No property or artwork will be disposed of while the building is closed.

Can students access studios and labs in Fall 2020?

Students who have an individual studio space will have access to it during the semester. Specialized labs and equipment will remain available to students, but students may be required to sign-up for a specific date and time in advance. If there is a city, county or state mandated lockdown, access may need to be restricted or rescinded.

How do I get my belongings from the academic building?
Academic Operations is carefully packing up and labeling all student belongings remaining in studios and lockers from spring 2020 and then communicating with those students directly to coordinate either shipping of their items to them or curbside pickup outside of the MIAD building.
No belongings or artwork will be thrown out or removed from a studio or locker space. Contact Marie Couture in Academic Operations with any questions.
Are on-campus events canceled?

Until further notice, all on campus events have been either canceled or postponed. See Community Programs and Events for further information.

Is the MIAD Innovation Center open?

Yes, the MIAD Innovation Center is open virtually and students are working with clients remotely. Students should contact Drew Maxwell or Kyle James with questions.

Are the Galleries open?

Per the gallery schedule, no exhibition is currently on view MIAD’s Galleries. As part of the Academic Building, the Galleries are closed.

Is mail being delivered?

Currently, mail is being delivered and opened by select staff twice a week. Please check with your supervisor regarding questions about mail.

When will employees be returning to campus?

As of June 25, MIAD encourages all employees who can continue to work remotely to do so. Employees should talk with their supervisor with questions specific to their situation.


Will the 252 Residence Hall be open in Fall 2020?

Yes, the 252 will be open in Fall 2020. To address safety concerns for student housing, MIAD and General Capital (the owners of 252 student apartments and coordinators of off-site housing) have agreed to eliminate triple rooms for 2020-21. All rooms will be double rooms unless a disability-related housing accommodation is arranged. 

The move-in date for Fall 2020 is August 25-26 for new students and August 29 for returning students. Additional move-in dates may be added. Protocols for student move-in are currently being developed.

If I was supposed to have a triple, how will being in a double affect my room fee?

If you signed a lease for a triple by June 12, the triple room rate will be honored. If you have applied to live in 252, but have not yet received a lease, the contract will be for a doubler room lease. If there are concerns about the cost difference between a triple and double room rate, please contact Carol Masse in the Financial Aid Office for information on available aid to match the difference.

Will 252 residence hall move-in procedures change?

Yes, changes will be made to residence hall move-in procedures to maximize student and family safety. Staff are currently developing the new procedures. More information will be provided to students prior to move-in.

Will there be a quarantine period for people living in the residence hall after move in?

No, we are not currently planning on having a quarantine period after students return to campus. The college encourages students to monitor their health.

Is there food service available for students in 252 or MIAD's off-site housing for Fall 2020?

Yes, food service will be available in fall 2020, but there may be changes. The cafeteria will follow safety guidelines set by public health authorities.

Will I get a refund for my Spring 2020 meal plan?

Students with meal plans in Spring 2020 semester will receive a refund check for the unused portion of their spring meal plans.

Will I get a housing refund for Spring 2020?

Unlike other colleges, MIAD does not own our residence hall. Students sign a lease with Two50Two; therefore, the college cannot issue refunds. MIAD is focused on providing Housing Scholarships to students to the greatest extent possible this fall. Students can contact Carol Masse in Financial Aid with questions to learn more about Housing Scholarships for Fall 2020.


What should I do if I or my family is having trouble paying my bill?

MIAD’s Student Accounts and Financial Aid offices are committed to working with our students and families to the best of our ability through these challenging times. We understand that families may be negatively impacted by the COVID-19 public health crisis. For assistance with account balances, payment plans, and financial aid, please contact:

Student Accounts

Laura Maniaci (414) 847-3232
Bonnie Murphy (414) 847-3303

Financial Aid

Are the online-only classes going to be discounted in Fall 2020?

Tuition and fees will remain the same for the blended learning and online-only options.

What happens to my scholarships or financial aid if I take a semester off or take a gap year?

Students considering taking a semester off or taking a gap year are encouraged to talk with their academic advisor and the Financial Aid Office before making that decision to understand the impact of the decision on progressing in your Program of Study and the implications on availability of federal financial aid, timeline for loan repayments and more.

How do students apply for emergency aid?

MIAD’s Emergency Fund is designed to provide immediate financial support to MIAD students who are experiencing financial hardship. Click here to fill out the Student Emergency Fund Application.

I hear that MIAD is receiving federal emergency funding. Does that go to students?

As a nonprofit college, MIAD must allocate all emergency funds received from the federal government toward its students, operations and programs in compliance with strict guidelines set by federal regulations.

Students are receiving emergency funds from the Department of Education based on current financial aid information and student eligibility to qualify for federal funding. You do not need to apply for these funds; you will receive an email from the Financial Aid Office if you qualify. 

MIAD is supplementing the Department of Education emergency grant payments with its MIAD Student Emergency Fund. All students, regardless of federal eligibility, can apply for these emergency funds by visiting

MIAD recently received federal support from the SBA Paycheck Protection Program to assist in paying faculty, staff and student employees for a period of 8 weeks beginning late April. These funds allowed MIAD to avoid layoffs or furloughs during that time.

Why can’t MIAD use the money it is spending to build out the Raw Space to help students?

MIAD’s construction project is funded by a very low interest loan that was secured to build out the Raw Space for studios, classrooms and student gathering spaces. This is a bank-designated construction loan and can only be used for that purpose.

Will I receive a refund for Spring 2020 fees?

College leadership continues to evaluate various comprehensive fees, and where possible, will refund any unspent spring 2020 funds to students.


How can I get help with my courses?

Even though we are temporarily making our services virtual, we are still here to support students. We are available via email and phone, and can also schedule Google hangout or video chats with students.

  • Jennifer Crandall, Associate Dean of Students (, 414-847-3344) is available for medical questions and concerns, counseling resources, time management, and other questions/concerns.
  • Hanna Hobson, Student Support Counselor (, 414-847-3349, is available to mental health support counseling.
  • Becky Skupien, Student Accessibility Counselor (, 414-847-3347, is available for assistance with accommodations and other disability-related concerns.
  • Cathryn Wilson, Coordinator of Learning Support (,414-847-3345 ) is available for online writing reviews and time management.
  • Matthew Stricker, Housing Coordinator (, 414-847-3216) and Tony Nowak, Dean of Students (, 414-847-3240) are available to answer housing-related questions.
Tips for Managing Online Classes

Create Your Workspace: Find a place to regularly do your work that is as free from distractions as possible. This will be the space to set up your laptop (to attend classes and to work on your homework). Avoid “social” or “rest” areas, like the kitchen table or your bed. Make sure you have good lighting and a place to store your “tools and supplies” for classes and homework nearby.

Schedule a Routine: Treat an online course like a “real” course. Using your class schedule complete the attached Study Schedule to identify when you will check on each of your classes AND to plan on what times you will designate for homework time for each of your classes. You are working here to establish a routine. Hold yourself accountable to the schedule you create.

Stay Connected with Your Instructor: While the instructor is not physically present, that relationship is still just as important in an online class. Actively participate in your class discussions and blogs.

Utilize MIAD’s Online Learning Partners: This program supports you during our rapid transition to online learning. OLPs are your peers – student employees who can help “‘fill the cracks” of communication and problem solving when we can no longer just walk down the hall and ask someone a question. Kayle Karbowski is coordinating these students.  Find more information here:


Tutoring: Learning Resource Center (LRC) Online Writing Reviews

LRC Online Writing Reviews will provide feedback on content, organization, clarity and flow of ideas as well as reviewing for assignment requirements. Online Writing Review tutors will not correct grammar, though issues of concern may be included in their response to you. We make every effort to provide feedback on your paper within 24 hours.

To take advantage of Online Writing Reviews send an email Attach your paper AND a copy of the assignment sheet so tutors can review assignment requirements. You can include a note if you would like the tutor to pay special attention to concerns you may have. Then hit SEND.

Once your paper has been reviewed, the tutor who reviewed it may SHARE the reviewed document back to you with a note via Google Drive. Watch for an email!

LRC Helpful Handouts are available for common writing concerns, including grammar, punctuation and MLA format/citation and time management strategies.

TOPCAT Library Research Databases are available online through OneLogin > TOPCAT Library

Catalogue. Watch the Library ePortfolio and RiverRat for additional help options from the Library and LRC.

Computer Program Tutorials are available through OneLogin > LinkedIn Learning.

Any Concerns or Questions can be directed to Cathryn at:

Are disability services available?

Yes, disability support services are available. Email



If I don’t feel well, what do I do?

Call either your family physician or the Marquette University Medical Clinic DO NOT GO TO THE DOCTOR/CLINIC WITHOUT FIRST CALLING:

Marquette University Clinic has provided the following message: Marquette Medical Clinic is currently open, but is requiring students to call the clinic to speak with a healthcare provider. Have your MIAD ID card/number ready and explain to the MU healthcare provider your symptoms. MU will either schedule an appointment with you, or prescribe home care. Please do not go to the clinic without first calling as the clinic doors are locked. 

  • Let support staff know by emailing the response team at
  • Contact your faculty via email to inform them of your illness.
  • Stay at home until your fever subsides for 24 hours. If you have been exposed to someone who has tested positive for COVID-19 but you do not have symptoms, you must self-quarantine for 14 days and take your temperature twice a day.

If your symptoms escalate, particularly difficulty breathing, seek medical attention immediately.

What are the symptoms of COVID-19 (CORONAVIRUS)?

Runny nose, sore throat, cough and fever, breathing difficulties and pneumonia. You may have some or all of these symptoms.

How can I tell the difference between COVID-19 and the flu?

You cannot. If you show symptoms of the flu, seek medical care early in compliance with the directives above from the Marquette University Clinic or your family physician. 

Should I “self-monitor” even if I feel well? What does that mean?

You should monitor yourself for a fever by taking your temperature twice a day and be alert for coughing or difficulty breathing. If you develop any of these symptoms, you should self-isolate and contact your healthcare provider by phone immediately per the instructions above. For additional information on COVID-19 visit

Marquette University Counseling Center And Medical Clinic

Marquette University Counseling Center

MU Counseling Center is providing mental health services by telephone. The phone number is 414-288-7172. Please do not go to the Counseling Center.

MIAD students interested in starting counseling: Please call the MU Center at 413-288-7172 to speak with a clinician. They will assist you in getting your treatment needs met in the location where you are residing while you are completing academic responsibilities on line.

MIAD students who have scheduled counseling appointments: You will be contacted by telephone and assessed for mental health needs. Treatment options may include periodic check-ins with your counselor, or referral to a provider on the outside. Typical psychotherapy will not be offered over the telephone.

On-Call Counselors: Are available for students who have safety risks. Students must call the counseling center and ask to speak with the on-call counselor.

Groups: Group counseling sessions have been suspended.

Marquette University Medical Clinic

MU Medical Clinic is currently open, but is requiring students call the clinic to speak with a health care provider. (414-288-7184) Explain to the MU health care provider your symptoms. MU will either schedule an appointment with the student, or prescribe home care. Please do not go to the clinic without first calling as the clinic doors are locked.


Tips for Managing Social Distancing

We are practicing necessary social distancing. Understandably, this temporary upheaval of our usual life and schedule may trigger negative emotions, including anxiety and a sense of powerlessness. We want to assure you that this a normal reaction to have during this time of uncertainty. We also want to provide you with necessary tips and resources to help support you through this time.

It is important to mentally and physically prepare yourself for the coming weeks:

    • Set the mental tone for how you think about this quarantine. While there are factors we cannot control, it is important to remember that there are still many things we CAN control.
    • DO NOT overload yourself on the news. Check for MIAD, CDC, and WHO updates only once or twice a day. Constantly checking for updates will only add to anxiety levels and increased fear of the unknown.
    • This is not forever. The pandemic will end. Remember to be mindful that this is not a “forever” situation.
    • Set a schedule and stay busy. Try to maintain your daily rhythm that you had while classes were still in person. Plan for work time, plan out your meals, and schedule in some downtime as you usually would!
    • Stay social, virtually! This is a great time to be intentional about your connections and reach out to family members and friends who you haven’t spoken to in a while. Text, Facetime, GroupMe, Facebook Messenger, WhatsApp, and even Instagram and Snapchat are great ways to stay connected to people.
    • Get outside. Social distancing is possible in the great outdoors. Take a walk around the neighborhood or on a path to get some fresh air and sunshine. Or, if you have one, sit on a deck or balcony!
    • Remember, social isolation does not have to mean emotional isolation. Stay connected to your social support network. Don’t be shy about sharing how all of this is making you feel. If you need further mental health support reach out to Hanna Hobson, Student Support Counselor, to schedule a virtual meeting, or call the Marquette Counseling Center to speak with one of their counselors!



What safety protocols will be in place on campus to reduce the spread of COVID-19?

The college is currently developing the protocols that will be in place on campus for Fall 2020, and is utilizing information from the CDC, as well as city and state health departments to create the protocols. The following is a list of safety measures that may be in place: 

  • Appropriate social distancing will be followed.
  • Masks will be worn, except in private spaces.
  • Reduced occupancy of classrooms.
  • Staircases will be labeled as “Up-Only” and “Down-Only” and other one-way foot traffic rules.
  • Plexiglass/wooden protective barriers as appropriate.
  • Quarantine spaces.
  • Less in-person social engagement in residence and student organizations.
  • Cafeteria changes to allow food service to continue safely.
  • Enhanced cleaning protocols throughout the building, including availability of hand sanitizer throughout the building.
Will masks be required to be worn in the academic building in Fall 2020?

Yes, all students, faculty, staff and visitors will be required to wear masks in public areas of the academic building or where more than one person is gathered. If a student has a medical condition that prohibits wearing a mask, please email to discuss accommodations. Employees may contact HR with any questions.

What quarantining procedures will be in place for Fall 2020?

The college’s working groups are currently developing plans for how to quarantine ill students, if needed.

Will students be swabbed/tested for COVID-19 prior to the start of school/moving into residence hall?

The availability of tests for fall 2020 is not currently known. At this time, students will not be required to be tested for COVID-19 when they return to campus for Fall 2020. The college encourages students to monitor their health.


Will I be able to work since the campus is closed?

The academic building is currently closed to all but essential personnel. We have a limited number of student positions able to work remotely (IT and Learning Center). We are exploring additional opportunities to open up other student employment online where possible. Supervisors will be in contact with students as appropriate.

How can students complete internships?

Some employers continue to employ students virtually. Please contact the MIAD Career Services Office and check opportunities on the Handshake website for more information.


Is the Summer Pre-College program for high school students still happening?

Yes, the Summer Pre-College Program is happening this summer, but it is happening virtually. Please contact with questions.

Are adult Continuing Education or high school Pre-College courses still happening?

Summer Continuing Education programming has been canceled. Currently, Pre-College has moved to virtual learning. Information about Fall 2020 Continuing Education classes will be available later this summer. Contact with questions.

Is the Creative Educators’ Institute happening this summer?

Yes, the Creative Educators Institute (CEI) is happening this summer, but it has been converted to an online learning format. Please contact with questions.

Is Creative Fusion 2020 postponed?

Yes, Creative Fusion on May 2, 2020 is postponed and is being reimagined for Fall 2020. Creative Fusion supports student scholarships. We will provide an update with more information as it is available.

Are MIAD’s Galleries open?

Per the gallery schedule, no exhibition is currently on view MIAD’s Galleries. The Galleries are currently closed.

What is happening with Spring 2020 graduation?

A graduation ceremony has been scheduled for October 3 at the Pabst Theater. Please check the Graduation Blog for more information.

Is the 2020 Senior Thesis Exhibition happening?

Yes, but in a redefined form. Because of restrictions on public gatherings, the college shifted the senior exhibition from a traditional exhibition to a virtual exhibition. Seniors created posters and websites to promote their capstone work. A communications plan was created and implemented to promote seniors’ work to the community and to prospective employers. View the 2020 Senior Exhibition at


If you are a student, remain active and committed to your education. See our sections on Academics and Student Services for more information. 

If you are a community member, please consider donating to the MIAD Student Emergency Fund, which provides support to students facing unexpected needs. Nearly 44% of our students are Pell-grant eligible (lowest-income). While we all may experience some economic impact at this time, those students and their families are likely to experience significant and immediate impact.

Make a gift today!


Can I still apply to MIAD?

The MIAD Admissions team is actively working on fall enrollment and engaging with prospective students. Contact them at or visit our counselor web page for individual emails.


Is mail being delivered?

Currently, mail is being delivered and opened by essential staff twice a week. Please check with your supervisor regarding questions about mail.

What should I do if the media calls?

Media inquiries should be directed to Dana McCullough or Vivian Rothschild


As of June 25, MIAD encourages all employees who can continue to work remotely to do so. Employees should talk with their supervisor with questions specific to their situation.